A SAP HR solution is a major investment - so doesn't it make sense to protect that investment, and get as much functionality and value from it as possible?

Our dedicated support team have significant experience in supporting and maintaining SAP HCM and Payroll solutions for over sixty customers across Europe, the Middle East and North America.

Utilising this experience, our team assist and support customers in diagnosing and resolving issues ROC pro-actively supports the business for both month end and year end payroll processing and statutory reporting including e-filing.

ROC provides knowledge transfer, consultancy advice, guidance and support on the technologies underpinning our customer’s SAP HCM and Payroll solutions.

The support service provides a flexible yet tailored approach, working in partnership with customers to ensure the service meets their evolving needs.

ROC’s pan-European support team provides local onsite and remote SAP HCM & Payroll support in English, German, Spanish, Italian and Polish.

Standard support service includes:

• Dedicated support team, multi-language capability
• Call Logging, fault diagnosis, escalation and resolution to agreed service levels
• Management of errors with SAP
• Full audit trail from issue logging through to resolution including detailed root cause analysis and fault documentation, accessible through the web
• Provision of a detailed monthly analysis of SAP HR Support Packs
• Pro-active support to your business

Optional support services include:

• Technical support for Basis, ABAP, XI, NWDI and SAP Reporting tools
• Support of logistics and financial modules via specialist partners
• Near-shore technical development services