Global Support

How can we support our global SAP HCM solution cost effectively?

ROC’s global support team of dedicated SAP HCM/Payroll experts, assist and support clients in diagnosing and resolving issues. We provide multi-language SAP HCM and payroll support across the globe. We provide local expertise either onsite or remotely to pre-agreed standards ensuring a consistent, but flexible service. This gives our clients the choice they demand.

 

We pro-actively support your business by:

• Rapid fault analysis and resolution
• Resolving HR and payroll data issues
• Monthly service pack analysis 
• Month-end and year-end processing assistance
• Providing a dedicated support manager and team
• Comprehensive service levels and escalation
• Access to an extensive SAP HCM resource pool
• Full audit trail from incident through resolution
• Web-based reporting tool / status reporting

 

ROC’s dedicated support specialists have the breadth of expertise and depth of knowledge to solve your SAP HCM support issues anywhere in the world.